Last updated: June 2025
At Nyssa London, personalisation is at the heart of what we do. A name, a date, a word that means everything — laser-engraved into premium stainless steel, made for no one else but the person you have in mind.
What We Offer
We offer precision laser engraving on selected Nyssa London pieces. You can personalise your jewellery with:
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✍️ Names & initials
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📅 Dates & numbers
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💬 Short messages & words
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🔣 Symbols & special characters
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📝 Custom notes (subject to character limits and content guidelines)
Eligible Products
Laser engraving is currently available on the following product categories:
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Necklaces
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Bracelets
Availability is indicated on each individual product page. If engraving is available for a product, the personalisation option will appear at the point of selection.
Font & Style Options
We offer a range of engraving fonts and styles to suit different tastes — from classic and elegant to bold and contemporary. All available options are displayed on the product page at the time of customisation.
How to Personalise Your Order
Personalising your Nyssa London piece is simple:
Step 1 — Select your chosen product and navigate to the engraving option on the product page
Step 2 — Choose your preferred font or engraving style from the available options
Step 3 — Enter your personalisation details in the provided field (names, dates, symbols, or notes)
Step 4 — Review your entry carefully before adding to cart
Step 5 — Complete your order at checkout
⚠️ Please double-check all details before placing your order. Production begins immediately upon purchase and no proof is sent for approval.
Character Limits
Each product has its own character limit based on the size and surface area available for engraving. Character limits are clearly indicated on each individual product page.
Please ensure your personalisation text falls within the stated limit for your chosen item. Entries that exceed the character limit may be adjusted or may result in your order being contacted for clarification prior to production.
Production & Dispatch
We know that personalised gifts are often time-sensitive, which is why we've designed our process to be as efficient as possible.
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Production Start |
Immediately upon order confirmation |
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Additional Lead Time |
None — same dispatch schedule as standard orders |
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Proof Approval |
Not required — production begins straight away |
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Dispatch |
Same day for orders placed before midnight |
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Delivery |
Next working day via Royal Mail |
For full dispatch and delivery details, please refer to our Delivery Policy.
Accuracy & Your Responsibility
As personalised items go into immediate production upon order placement, it is essential that all engraving details are thoroughly checked before completing your purchase.
Please be aware of the following:
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You are solely responsible for the accuracy of all personalisation details submitted at checkout, including spelling, punctuation, capitalisation, and the correct use of symbols
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No proof is sent for review or approval prior to engraving
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If your order contains incorrect details provided by you, the order is non-refundable and non-exchangeable
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To receive the correct item, a new order must be placed at full cost
We strongly recommend reading your personalisation entry at least twice before confirming your order.
Engraving Errors Made by Nyssa London
In the rare event that a verified engraving error is made by our team — meaning the engraved text differs from what you submitted at checkout — we will take full responsibility and resolve the issue promptly.
In such cases, we will:
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Resend your item with the correct engraving at no additional cost to you
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Arrange collection or provide return instructions for the incorrect item where necessary
To report an engraving error made by us, please contact us within 14 days of delivery at help@nyssalondon.co.uk with your order number and a photograph of the item received.
Content Restrictions
Nyssa London reserves the right to refuse or cancel any personalisation request that includes:
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🚫 Offensive, discriminatory, or obscene language
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🚫 Hateful or threatening content
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🚫 Copyrighted text, brand names, or trademarked slogans
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🚫 Any content that we reasonably deem inappropriate for production
If your order is cancelled on these grounds prior to engraving, you will receive a full refund. If we have concerns about your engraving content, we will contact you before proceeding where possible.
Returns & Refunds on Personalised Items
Because every personalised piece is made exclusively for you, personalised and engraved items are non-returnable and non-refundable under our standard change-of-mind returns policy.
This is in line with your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which exempt personalised goods made to a customer's specification from the standard 14-day cancellation right.
Exceptions apply in the following circumstances:
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Scenario |
Outcome |
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Engraving error made by Nyssa London |
Free resend with correct engraving |
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Item arrives faulty or damaged |
Standard faulty item process applies |
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Incorrect details submitted by customer |
Non-refundable — new order required |
For full details on our returns process, please refer to our Returns & Refunds Policy.
Contact Us
Have a question about personalisation, a special request, or an issue with an engraved order? We're here to help.
📧 help@nyssalondon.co.uk 🕐 Monday – Friday, 10:00am – 4:00pm
We aim to respond to all enquiries within 5 business days.
Nyssa London — Made for no one else.