Last updated: June 2025
At Nyssa London, we believe that fast, reliable delivery is part of the premium experience. Every order — including personalised pieces — is dispatched with care and speed.
Where We Deliver
We currently deliver to United Kingdom addresses only.
Delivery Service & Cost
|
Service |
Cost |
Estimated Timeframe |
|
Next Working Day Delivery |
FREE |
Next working day |
Free next working day delivery is available on all orders with no minimum spend required. All parcels are dispatched via Royal Mail.
Order Processing & Dispatch
We work hard to get your order on its way as quickly as possible.
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Orders placed before midnight are dispatched the same day
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Orders placed after midnight will be dispatched the following day
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Personalised and engraved orders follow the same dispatch schedule — there is no additional production lead time for engraved pieces
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Once dispatched, delivery is expected the next working day via Royal Mail
Please note: Working days are Monday to Friday, excluding UK public holidays. Orders placed on weekends or bank holidays will be dispatched on the next available working day.
Order Tracking
Once your order has been dispatched, you will receive a tracking code by email so you can monitor your parcel every step of the way.
Tracking tips:
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Please allow a short period after your dispatch notification for tracking information to become active on Royal Mail's system
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If you haven't received a tracking email, please check your spam or junk folder before getting in touch
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For tracking queries, contact us at help@nyssalondon.co.uk
Delivery Restrictions
We are unable to deliver to the following address types:
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❌ PO Boxes
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❌ BFPO (British Forces Post Office) addresses
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❌ Freight forwarding addresses
Please note that while we deliver across the UK, delivery times and service availability may vary for the following locations:
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Scottish Highlands & Islands
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Northern Ireland
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Isle of Man
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Channel Islands
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Remote or rural areas
If you are unsure whether your address falls within a restricted zone, please contact us before placing your order.
Failed & Undelivered Parcels
Please ensure the delivery address you enter at checkout is complete, accurate, and up to date. Nyssa London cannot accept responsibility for orders that are delayed, undelivered, or returned to sender as a result of an incorrect or incomplete address provided by the customer. In such cases, we are unable to issue a refund or replacement.
If you notice an error in your delivery address immediately after placing your order, please contact us at help@nyssalondon.co.uk without delay. We will do our best to amend the details if the order has not yet been dispatched.
For parcels that are lost or damaged in transit through no fault of your own, please contact us and we will raise an investigation with Royal Mail on your behalf.
Nyssa London is not liable for delivery delays caused by Royal Mail or any third-party carrier once your order has been dispatched. In the event of a Royal Mail delay, we will assist you in tracking your parcel and resolving the issue wherever possible.
Contact Us
For any delivery-related questions, please reach out to our customer care team:
📧 help@nyssalondon.co.uk 🕐 Monday – Friday, 10:00am – 4:00pm
We aim to respond to all enquiries within 5 business days.
Nyssa London — Made for no one else.